Shipping and Delivery Policy


  • At Enoy, we take great care in delivering your products to you, and we partner only with reputed national couriers.
  • Shipping within India is FREE for all orders above Rs. 1500. For orders below that, we charge a flat Rs. 100 shipping fee.
  • Each craftsman and artisan's process is unique, so shipping time may vary product to product. Look for shipping info on the product page for individual shipping times.
  • If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 5 working days of your purchase and fully refund your money for the out of stock item.
  • Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays.
  • Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
  • As soon as your package ships, we will email you your package tracking info.


A few points, we hope you understand

  • Each creation of Enoy is painstakingly handcrafted by the artisans. The beauty of handcrafted product is that no two products are the same. Since, they are not machine-made; each creation has its own distinct look and a unique character.
  • There may be a variation in colour, dimensions, etc. of the product, as it is handmade.
  • In case of wooden products, the marks/stains are the grains of the wood that are found naturally in wood and not defects. These grains will vary from product to product, giving each a distinct look.
  • The colours of the delivered products might slightly vary from the one seen online.
  • The colours of the wood-lacquering products may chip on hard impact against surfaces. These products are fragile and best suited to keep indoors helping fading of the natural colours.
  • The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted.
  • All of Enoy's textile products are handcrafted using the finest fibers. The subtle variations in color, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions of hand spinning, dying, weaving, wood block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best colour properties. An irregular weave or print is not a defect - handloom by definition means uncertainty when it comes to uniformity.


Refund and Cancellation Policy

  • We will be able to accept order change or cancellation requests any time before we ship your order.
  • We cannot cancel orders once the shipment is out of our warehouse for delivery.
  • Please note : We will not be able to replace the product for any of the reasons mentioned under “A few points, we hope you understand ” section.
  • If the delivered product is found damaged on receiving, we would request you to email us the pictures of the damaged product within 24hours of receiving the product, in order to enable a replacement. The replacement would require 10-14 working days from the date of receipt of your email. If the product is not in stock, you may choose any other product of the same value.